Scout Device Exchange Request

Device Exchange Guidelines

Contact Scout Support First

Before requesting an exchange please contact Scout support so that on of our support agents can troubleshoot any issues you may be having. Details on how to reach support can be found here.

Exchanges On Defective Scouts

Scout comes with a 1-year warranty on internal parts. If you’ve purchased your Scout within the last 12 months, you can exchange it for a working unit free of charge. We’ll even pay the shipping.

Exchanges On Damaged Scouts

You can return a damaged Scout. Simply provide a detailed explanation about any damage in the form provided. When we receive your damaged Scout, we’ll let you know what the replacement cost will be. **Damaged Scouts are not subject to free shipping.

Where To Send Damaged Scouts

We will provide shipping labels for defect exchanges. Damage exchanges should be sent to the following address:
Scout Damage Exchanges
304 W University Ave.
Gainesville FL, 32601

Damaged Scout Exchange Exceptions

If you’ve purchase our “No Questions Asked” replacement insurance, we will send you a return shipping label and you will receive a replacement Scout at no cost to you.

If you’re experiencing technical difficulties with your Scout and would like to request an exchange, please complete the form below and a Scout representative will contact you as soon as possible.