If your Scout is in good working condition, and was purchased within 60 days of placing your request, you will receive a full refund of your device minus applicable sales tax.
Full Refunds For Scouts Purchased From Third-Party Sites
If you have purchased your device from a third-party vendor, such as Amazon or Ebay, within 60 days of placing your request you will receive a full refund of the device cost, minus a $20 restocking fee.
Canceling Without Returning Your Scout
If you wish to cancel without returning your Scout, your account is subject to a cancellation fee if you’ve had service less than 90 days.
For additional assistance please feel free to contact us at 1-800-281-2475 M-F 9am to 5pm EST.
You can also email our support staff at Support@FindMyScout.com.
If you have any questions, visit our support portal and FAQ here.
Damaged Scout Exchange Exceptions
If you’ve purchase our “No Questions Asked” replacement insurance, we will send you a return shipping label and you will receive a replacement Scout at no cost to you.