Scout Cancellation Request

General Cancellation Guidelines

Full Refunds For Scouts Purchased From Our Site

If your Scout is in good working condition, and was purchased within 60 days of placing your request, you will receive a full refund of your device minus applicable sales tax.

Full Refunds For Scouts Purchased
From Third-Party Sites

If you have purchased your device from a third-party vendor, such as Amazon or Ebay, within 60 days of placing your request you will receive a full refund of the device cost, minus a $20 restocking fee.

Canceling Without Returning Your Scout

If you wish to cancel without returning your Scout, your account is subject to a cancellation fee if you’ve had service less than 90 days.

More Information

For additional assistance please feel free to contact us at 1-800-281-2475 M-F 9am to 5pm EST.
You can also email our support staff at Support@FindMyScout.com.
If you have any questions, visit our support portal and FAQ here.

Damaged Scout Exchange Exceptions

If you’ve purchase our “No Questions Asked” replacement insurance, we will send you a return shipping label and you will receive a replacement Scout at no cost to you.

Name *
First
Last
Email *
Date of purchase:
What was the primary use for your Scout? *
What is your primary reason for cancelling your subscription with us? *
Additional notes:
Are you currently on a month-to-month or annual billing plan? *
What type of Scout do you have? *
Are you able to return your Scout device to us? *
What is your preferred method of returning your Scout?
What is the best number to reach you? *
What are the best times to contact you? *