Scout Cancellation Request

General Cancellation Guidelines

Full Refunds For Scouts Purchased From Our Site

If your Scout is in good working condition, and was purchased within 60 days of placing your request, you will receive a full refund of your device minus applicable sales tax.

Full Refunds For Scouts Purchased
From Third-Party Sites

If you have purchased your device from a third-party vendor, such as Amazon or Ebay, within 60 days of placing your request you will receive a full refund of the device cost, minus a $20 restocking fee.

Canceling Without Returning Your Scout

If you wish to cancel without returning your Scout, your account is subject to a cancellation fee if you’ve had service less than 90 days.

More Information

For additional assistance please feel free to contact us at 1-800-281-2475 M-F 9am to 5pm EST.
You can also email our support staff at Support@FindMyScout.com.
If you have any questions, visit our support portal and FAQ here.

Damaged Scout Exchange Exceptions

If you’ve purchase our “No Questions Asked” replacement insurance, we will send you a return shipping label and you will receive a replacement Scout at no cost to you.

We’re sorry to hear you are thinking about canceling your subscription with Scout. Complete the form below and a Scout account manager will respond as soon as possible.